First, the good. First class hotel at a reasonable...

First, the good. First class hotel at a reasonable price; definitely of highest quality places I've ever stayed.

However, the staff failed miserably on what should be a very simple detail -- my name on the receipt. This detail is important because I was traveling for work (government/military) and get reimbursed for hotels. If, as in this case, someone else's name is on the receipt then I don't get paid. Simple, right? Not for these people. I didn't discover the error until after my trip (I had other stops) and now after two days of calling the only answer I have is, "we're working on it" -- which was at least better than the "no" I got on the first day -- and the only reason why this isn't a two-star review.