Angela Keys

Review of Grand Palms Resort

This was the absolute worst place I have ever stay...

This was the absolute worst place I have ever stayed in. In the room 10 sec and I had to run down the room service attendant who was 2 rooms down and let her know that my top sheet and blanket were stained and that I would be needing all new linens. She came to see in disbelief before she gave us new linens. Then we closed the door and found a very big roach on his back in a pile of crumbs. Which means she did not just clean our room. All she did was change the beds (kinda). Later that night we discovered that they only gave us 2 sets of towels and there was 4 of us checked in. I sent my son to the front desk, because they wouldnt answer the phone, to ask for 2 more sets and she refused because she said we only checked in for 2. Needless to say we Never got the other sets. The water that came from the sink was YELLOW so we brushed our teeth with bottled water. The next morning when we went to shower the bathtub was filthy and rusty. No one had cleaned that tub in days if not weeks. This place should be DEMOLISHED! Two thumbs Down!