The bed was uncomfortable, had no support. I order...

The bed was uncomfortable, had no support. I ordered room service for breakfast and it was 20 minutes late and came with no silverware, preventing me from eating and being on time to the conference my company was hosting. Also, room rates were way too high to also have to pay additional charges for wifi, especially since my company was hosting a conference for 1500 people, bringing in a ton of business for Sheraton, and we ourselves had 15+ rooms booked. I would think bringing in that kind of business would warrant at LEAST a break on wifi for my coworkers and I that stayed there. Not impressed, would not choose to go back.