Renata Renu Review of AmigoAutos
THIS COMPANY IS CHEATING BY GIVING MISLEADING INFO...
THIS COMPANY IS CHEATING BY GIVING MISLEADING INFORMATION ON COSTS AND PRICES!!! Before we booked a car, I checked several other rental car companies and Amigo Autos seemed to be cheapest. I booked a car and got an e-mail with confirmation of my reservation and information: "You have made the full payment of your reservation .
When we arrived in Sevilla, it turned out not to be true. We were asked to pay an additional cost of 39,99EUR ( Gestion de repostaje and your agent was not able to explain in English what this is, we speak no Spanish).
Apart from this, further amounts (1200EUR+) were to be blocked in our credit card, for which we were not prepared (back home, before the journey, we had put a day limit in our card to 1000EUR for safety reasons). Before the journey, we received from Amigo Autos no information about the amount to be blocked in our card specifically for the car we booked.
Needless to say, all this made us very frustrated. It was not possible to block 1200 EUR in our credit car, so we had no other option as to purchase the "OK Premium Cover" for the amount of 170,01 EUR (!!!) which I do not believe is a regular market price for an insurance like this.
The whole situation was very stressful to us.
I will never ever use Amigo Autos. I will rather reach for more international car rentals like AVIS or other, I believe they have a more friendly information policy and a respectul ways of doing business with their Customers

Comments: