High quality and tasty food, but slow service and ...

High quality and tasty food, but slow service and sloppy inconsistent preparation. Could be greatly improved with little effort.

Update: Down to 1 star. I go in for lunch and the place is empty. Still, I stood for three minutes alone at the order counter. I placed my order for the banh mi sandwich since it is featured on their menu. It even has a HUGE picture above the order station. After some more waiting I was informed they lacked the ingredients to make the sandwich. Seriously? The one featured all over your store?

Then I order the smoked turkey crossiant sandwich which is supposed to have arugula, but spinach was substituted for some reason?

I dont understand this place.