Unfortunately the quality and service had really d...

Unfortunately the quality and service had really declined Over the past two years. They really couldn t care less if your are platinum or if have stayed at the hotel before.

I understand we are in a new situation with covid but there was complete lack of communication on any policies at the hotel. The restaurant was closed even though others in the area were open. No one was clear on timings, the front desk failed to bring us have the things, it was chaotic overall. I really appreciated the upgrade but I know it s based on availability. However we had to wait hours to get a paper plate or a cup to drink out of. I would highly reconsider another hotel that isn t charging such premium pricing.