YYZWanderlust Xxxx

Review of The Neat Company

I'm very disappointed with The Neat Company. They ...

I'm very disappointed with The Neat Company. They do have the best color scanner product ever made for general consumer use however they no longer support their last model made which is the NC-1000, for customers who do not subscribe to their paid cloud service.

My printer was not able to connect with my new Mac or PC. I downloaded and attempted to install the "provided drivers" from their website several times with no success in addition the printer kept indicating that it had the most updated firmware installed which was not true.

I contacted their support for assistance and was told that they would not help.

I decided to get a 30 day free trial subscription because I really did not want to lose the use of my $300 scanner.

I then contacted support and the rep did some trouble shooting with me and took me around in circles for 2.5 hours and still could not get the drivers to work. He kept saying " but you have the option of scanning to the cloud" which I did not want to do at all times. The printer also can no longer connect with Google or Evernote, which are all features that were available before.

I finally got upset and told him that I felt that I was being ripped off and that if Neat no longer wanted to offer any other option besides the cloud, they should let me know so that I can publish the information on the blogs and the forums so that no one else wastes their time trying.

He offered to call me back the next day to continue troubleshooting as it was the end of his shift. I told him that he is to call me tomorrow with a solution and drivers that will work.

We checked the firmware version on the actual printer and there was indeed an update even though the printer would perform a check and advise that the firmware was up to date. I asked the rep how do I get the update. He said that he would have to take control of my computer and install it so that I could then transfer it to the printer.

Therefore, anyone who DOES NOT have a subscription would never be able to get this firmware that is clearly necessary to make the printer work.

This is so dishonest and a total sham. After the firmware installation, we re-installed the drivers on both my PC and MAC and mysteriously everything worked.

This is absolutely awful to force people who bought your product, under the premise and promise that they could scan directly to their computers, to pay for a 150+ subscription.

The Neat Company gets 1 star for their unsavoury business practices and customer treatment.