The 1st time we went to this place we met the owne...

The 1st time we went to this place we met the owner and the service and food was phenomenal. This time I went in no one waiting, I was told someone would be right with me. Then another lady walks in and the girl immediately greets her and knows her, so she grabs her pad and asks her what she needs. I immediately asked if there was a problem that I was just passed over for her friend. So she told me, oh I didn't realize you were waiting. How she couldn't know is beyond me. So I told her I had a to-go order that I would like to pick up. She responded with I don't have your ticket and proceeded to take her friends order. I did get my order just after that but it was just thrown haphazardly into the bag everything was just mixed together, the food was not of the quality it was the first time. So at this point it is a 50/50 chance on what you are gonna get, we will try it one more time, but at this point there are some concerns.