Phil T

Review of Forbes Chevrolet

Their response to disatisfied service is....not to...

Their response to disatisfied service is....not to respond at all.

Had the car aligned at a cost of $200+. An alignment was recently done prior to this due to an accident. For peace of mind I came to Forbes as they are 'GM Specialists'

They perform the alignment and indicate prior shop did an improper job. I bring the car to the prior shop and they show me exactly why Forbes adjustment is incorrect.

In addition to this, after Forbes performed the alignment, the car skipped/hopped very badly while turning in reverse. I go back to Forbes to point out the issue and the tech tells me that it's normal. All the sports cars do it, including the new Vette. Gives me a line about the diff being cold. I bring this back to the prior shop and they immediately agree that this isn't normal. They go back over Forbes alignment and determine that things are now binding badly. At the time, I suck it up as Forbes is treating me like I don't know what I'm talking about

Fast forward a couple months and I bring the car to have a known supercharger issue checked out. Their diagnosis indicates it's fine and proceeds to charge me $40 for the diagnosis. Dash cam reveals that their diagnosis was to go to the parking lot where it was, start the car and listen under the hood for 1:20.

While I understand that they have the right to charge a minimum, it's just poor customer service. When I express my disappointment in the combined experience during last 2 services, I am ignored.

With the exception of my last free oil change (car purchased last march), there will be no more future purchases or services for me at this dealership. There's no shortage of garages in this city and honesty, integrity and customer service go a long way.