Absolutely horrible responsiveness. My mortgage wa...

Absolutely horrible responsiveness. My mortgage was sold to PHH on Nov 15 2018. I asked them in writing and via phone to notify my city that they hold my escrow and will be paying my property taxes. Now taxes are due on Feb 1, 2019, they told me they are scheduled to pay my taxes but it is the wrong amount. My case was escalated a couple days and 3 of 4 reps and supervisors promised to call back but none did. The case is still open and my taxes are due tomorrow. I also contacted PHH via their portal' email but I received no response from either of my messages. This is unprofessional and I forewarned the company that no late fees, penalties, or accrued interest on outstanding taxes will come from my escrow since PHH did not contact the city as they have not shown me any proof. I am also concerned about intangible damages from possible negative public records such as lower credit score due to penalties or insufficient payment to the city. There is a reason why PHH has not asked me to complete a survey. I am appalled by this company especially because I had no choice in choosing who my mortgage is sold to. I would have given less than one star if that was possible. I must find a way to get my mortgage away from PHH!