Amanda McMillan

Review of Memorial Hermann Medical Group

I think you should really have your ER desk staff ...

I think you should really have your ER desk staff get their stuff together!! Nothing hurts more than your father being brought in to Memorial ER and having someone take you upstairs and leave you there telling you "He is in surgery" and having all of this hope in your heart that your dad has a fighting chance to then have someone come back later and tell you "Oh my bad, he is down in the ER" and then finally almost a hour later being led into the back to be told your dad passed away before he even made it to the ER. What a way to crush peoples hearts.. Giving my children false hope that their paw paw may still be holding on. I know everyone makes mistakes but this is a BIG mistake that hurt and so therefore I would stop using volunteers to handle families in situations like this!