CHRISTINA ZAMNIUK

Review of Sutton Place Hotel

We booked our staff party of 20 people, cost was a...

We booked our staff party of 20 people, cost was around $4500.00.We were only allowed to use the room where our dinner was for 3 hours @ $275 flat rate charge,so We asked for a room to have cocktails in before and after, they rented us a suite in the residences. Apparently, they put a women and her baby either beside us or below us, security kicked us all out of our room and told us that we were "too noisy" only 8 people were in the room afterwards. All were guests at the hotel, so besides the embarrassment, our Christmas function was a complete flop. In all the years we have had Christmas parties at different hotels, never have I've been treated so poorly. We booked on the 9th of November and tried to cancel on the 14th, they refused,stating that it would be too late to book someone else in, so we were stuck going to the hotel. The place is very noisy, the walls are paper thin, not what you would expect in a hotel of this class. The only phone call I received was from the catering, and basically all my complaints fell on deaf ears. Of course, they got the money,they made sure every penny was paid up front. If you plan on a good nights sleep, or planning a night out with staff or friends, I highly recommend you DO NOT stay at this hotel, you will be sorry.