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David Fox

3 years ago

I have been a customer of Asian Gourmet for many y...

I have been a customer of Asian Gourmet for many years, and have supported them throughout the pandemic. The food is always good. No complaints there.

I have had two instances - one 2 nights ago - where I thought they were NOT very accomodating. This comes across as arrogance, as if to say "We are so successful, you mean nothing to us."

I do not care to reach my hand into my soup bowl to pull the tails off of shrimp. I prefer for them to come without tails. You would think this request was outrageous, even on a non-busy Tuesday evening. I did not appreciate hearing that this request cannot be made without substituting inferior shrimp, and I did not appreciate hearing that no one else is bothered by tails left on shrimp in a bowl of soup.

I truly do not care whether it bothers anyone else. That comment just annoyed me even further. Chai Thai is just around the corner, their food is excellent, and the owner is appreciative of my business.

Asian Gourmet has great food. But do not expect to feel valued as a customer. You are just a number. I assume that message comes from the top.

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