Terrible customer service and flat out lied to us ...

Terrible customer service and flat out lied to us about being able to file our claim with our home warranty company. The first thing we asked them was if we were able to file our AC repair with our home warranty and even gave them information about our coverage. Flash forward a week of non responsiveness and they re not actually a covered contractor. They took advantage of us because it s summer time in Texas and know people need quick repairs.

This was on top of the fact we had to call 4x one day to see if they had the part we needed and they promised to call back which they never did, but then claim they did. We never demanded quick service just if they had the part we needed or if they d have to order it. The part that was installed also ended up being $400 more than what they originally told us. They lied to us multiple times to cover their butts and basically cheated us out of something we should have had covered. It is such a shame because the actual repair men were kind and competent workers. Bottom line don t use them.