Bought 2 numbers. I paid 12 manat. It has been 10 ...

Bought 2 numbers. I paid 12 manat. It has been 10 days with the number on the balance of AZN 0.94 closed. Mobile operator says everything by the rules. How can this be? I paid 12 manat only 10 days passed and everyone closed my rooms. Sdiralovka easy. I do not advise anyone to become azerfon nar mobile subscriber