Brittany Williams

Review of Soowoo Japanese Steakhouse

Call me crazy because I know they are owned by the...

Call me crazy because I know they are owned by the same company but I prefer Benihana over Samurai. Perhaps it was just a bad day but the rice was very mushy which didn't go over so well when fried. Which I mean aside from the meat, the rice is the whole point of going to these places right? Especially if they're going to charge you an extra $3.90 for the chicken fried rice and I live nowhere Samurai.

The customer service was great which is why I gave them 3 stars. It was my mother's birthday and we didn't realize that her birthday coupon could only be used Mon-Thurs (during dinner hours) and couldn't be used on NYE or NYD. We went on a Friday during lunch time. However, I asked the manager if I ordered from the dinner menu would she let us stay and she agreed!! I was very thankful for that or else she wouldn't have been able to use her coupon since we went the Friday before the NY holidays and the coupon expired on 1/2/19. Needless to say because of this, I am scoring them the way I am.

I think I would only try this place if I were in the area and/or someone was treating; simply because I wouldn't want to waste my money again.