On 2/2/20 my boyfriend lost his hat on the karting...

On 2/2/20 my boyfriend lost his hat on the karting track after negligence of the employees, who did not state that you should not/could not have lose articles of clothing while karting. When he approached an employee down by the track he was told he would have to come back when they close at midnight. Mind you, we are on vacation and could not guarantee that we could come back. After talking to a track team member myself and getting nowhere after all I got were shrugs I ended up asking for a manager and got a team leader named Matthew who was unbelievably helpful. Matthew talked to some of the guys down at the track and came out stating do you want me to get a manager? There s only so much respect I get in there. After hearing this, I immediately stated yes and thanked him for his help. I then got Scott who stated to give him twenty minutes and he would go see what was going on. Scott was very friendly and polite. After twenty minutes Scott came back with nothing, asked for our information promising that we would get a call no later than Monday. Well, it s now 7PM on Monday and I m already back in New York. Never received a call. Never received ANYTHING. This is absolutely ridiculous, especially after how expensive everything was and how much we spent - from the karting/gaming to the food and drinks. Not to mention my food order actually got messed up, but at the time I didn t say anything as I didn t think it was a huge deal. I will never come back to this place and don t recommend it. It was a huge disappointment and the misleading customer service really frustrated me. I know it s just a hat, but it s the principal of the matter. The fact that they couldn t shut the track down for all of 5 minutes for an efficient search was ridiculous. And since they didn t get back to me at all it makes me think they didn t even care to actually look. Overall, don t recommend and will not be coming back.