Elliott Porter

Review of Belstaff

I have had at least 5 Belstaff jackets from here a...

I have had at least 5 Belstaff jackets from here among various other items of clothing and accessories. I had a jacket which unfortunately failed me after 12 months. It was promptly dealt with in store by the manager Kris and Aidan. Unfortunately it came back and it still wasnt right.

However... as I always say it's not about what goes wrong it's about how its put right. Kris and the team went above and beyond. I know I'm not the easiest customer in the world so I can only thank them for the patience and understanding as I know I can be hardwork!

They are all brilliant and so helpful and offered me candid advice and opinions without any pushy sales pitches, they have your best interest at heart and want to make sure it's the right jacket for you. Kris the manager put me at ease and took all the stress away. I honestly think he uses "the force", he is just the nicest guy who follows through and sorts it and rest assured he does. He leads a fantastic environment and I have to say I have never felt so comfortable and confident in my choice. I exchanged the original coat and walked out with the Gangster 2.0 in cognac. I have every trust in the team and will always make sure that i recommend to anyone in the market for a new jacket to go there. The professionalism and values of the team are second to none and I couldn't not speak highly enough of them. There is also a lovely new French girl who I think has just started and she was great in helping me chose the right jacket too. I'm looking forward to my next visit to look for a winter coat.