Chris Tennent

Review of Etsy

A neat concept, but offers horrible contact option...

A neat concept, but offers horrible contact options when things don't work; consider this:

I am an Etsy seller. Earlier today I needed to respond to a customer but did not have my password at hand. Foolishly, I place my faith in the invitation on the Etsy page to use Google to credential me at login. I entered mail@*******.com.au where required & then selected login via Google. When it logged me on to Etsy, I reasonably presumed it logged me on as mail@*******.com.au After wasting 60 minutes attempting to discover why I could not see my shop, I discovered that I was logged on as another version of mail@*******.com.au I then used the "forgot password" route & got in to my usual version of mail@*******.com.au, but with much time wasted.

It gets worse.

I received an email from Etsy warning me that a login to my account had been made. I have no idea which of the 2 Etsy accounts called mail@*******.com.au I apprarently now have, the email was referring to. I replied to this evidently important email, expressing my inability to understand what had happened. I received an auto reply to my reply telling me that Etsy does not reply to these warning email messages. WHAT!