I have placed an order on 10 November which shoul...

I have placed an order on 10 November which should have arrived on 14 November, now its 23 November nothing arrived yet. I have called the call center who they tell me i have refused the parcel from Bartolini which is not true... o mailed and then had a response but then nobody responds me. MONEY LOST, BIG FRAUD MADE IN ITALY