Jeff Montenaro

Review of The Waterworks

Terrible customer service. Had a toilet replaced a...

Terrible customer service. Had a toilet replaced and asked for the seat to be left. I have called 5 times and told the tech will drop off the part when he's in the area. I guess he hasn't had a job any where near the busiest inter-change in Columbus (Sawmill & 270) and their shop is only 15 minutes from my house. Last time I called I was told I'd get a call back that day or the following day. Well it's been a few days. About to call BBB to lodge a complaint.