Michael Tegart

Review of Nitel

NITEL is certrainly NOT a company you want to deal...

NITEL is certrainly NOT a company you want to deal with if you are a small business. After over 3 years of being a customer, we lost a contract that was the sole reason for T1 service.
We sent emails 1) to the sales rep, 2) to customer service and 3) to the president of the company, and have not heard anything back except an auto generated bill for over $4,000.00 that claims to be an early termination fee. We were unaware of the termination process, we asked for understanding and clarification, and cannot get anyone to even answer our emails or return phone calls. A lot different than when we first signed up over 3 years ago when they were selling us the T1.