Went for a preventative care procedure that I had ...

Went for a preventative care procedure that I had performed at another hospital the previous year. Received a bill for a covered claim in addition to what insurance paid last year was free. Understanding the Covid19 problem I arrived to the parking lot 30 min prior to procedure awaiting my call. Never happened, had to call the hospital track down the department and tell them I was there. My neighbor went in for a bone spur removal, ended up with an infection. Antibiotics given him placed him in renal failure, now on dialysis.