The only positive thing about this place was Annie...

The only positive thing about this place was Annie. She was friendly, patient, and caring. Savvy bridal was the second place I went after my horrible experience at David's bridal in brookfield. I found my dress the very first time I went to Savvy bridal. Annie also helped me order my flower girl dresses. When the flower girl dresses arrived, I was more nervous than excited since I had to order the orders online and hadn't seen or knew the material of the dresses. So anyways, Michelle from savvy bridal insisted that I had to make an appointment to get the dresses. So my fiancee and I went along with our two little girls. The owner was there and another woman I had never met before even though I had told them I wanted Annie. So they took us to the dressing room so my girls could try on the dresses. The fit was horrible. I have two petite girls and they are two years apart and basically the same height. So they ordered one a size 5 and the other one size 8. Size 5 was very big on top and the size 8 was super big on my daughter that she couldn't even walk without stepping on it. The whole time we were in the waiting room, the owner sat right outside the dressing room talking loudly on her cell and eating her sandwich which I thought was very rude and unprofessional. So we came out of the waiting room, the girl behind the counter just stood there giggling. No one helped us while we stood by the mirror awkwardly for at least five minutes if not more. We knew they weren't going to do anything so we had the girls change and all they seem to care about was if I wanted to make a partial payment or full. So when my dress came in, Michelle called and emailed me. There was a confusion about my phone number. I had them fix it twice before and they still did not have the right number. So anyways, Michelle emailed and said that I need to call them and make an appointment so I could try on my dress so they could "give suggestions and help with the accessories." I told her no I will not making an appointment since it was pointless the last time I was there with my girls. So then I received a call from Michelle who stated that there was a 30 policy to pick up my dress and pay for it in full which she did not state in any of the other emails she had sent me. I called back and spoke to Lisa who told me don't worry about it. When I went to go pick up my dress, they wanted me to try it on and when I said I wasn't going to since they will not do anything about it and since they have no return/exchange policy, Michelle stated to try it on in the next three days and let them know of any issues I may have. I didn't understand why that mattered at all since they wouldn't do anything anyways since they was no return/exchange policy. I will not recommend this place to anyone because of how unprofessional they were and all they cared about was collecting money. FYI....THEY DO NOT OFFER ALTERATIONS. They will give you a flyer of 5-6 people. I had such a hard time finding someone to get alterations done. I would recommend that you go to Amelishan in Richfield, WI. They have on-site alteration person which I think is very helpful and you do not have to scrammble to find someone you know nothing about.