I obviously can only speak for myself, but my firs...

I obviously can only speak for myself, but my first interaction was today with Rodolfo and it was one of the best customer experiences I've had in awhile. He was attentive, good-natured, addressed my issue - as well as resolved it - in a timely, professional manner. I felt like he empathized with my problem and took all reasonable measures to address my concerns. It was a very positive experience, indeed.