Forest Barbieri

Review of Summit Hotel and Conference Ce...

I just wanted to comment that unlike other chains ...

I just wanted to comment that unlike other chains your hotel did not seem to appreciate a Diamond Rewards Status. No recognition, handicapped room, no welcome Amenity, offer to upgrade or explanation nothing available. I certainly did not feel like a higher reward customer. At other chains they seem to appreciate, or at the least act like they do. Other than that hotel was a great experience with a nice breakfast although still disorganized. Coffee out at 8:30 am, reactive instead of proactive. Just seemed it needed organization. Barman and maid were exceptionally helpful and professional