It was the second time at a Secrets resort and ove...

It was the second time at a Secrets resort and overall we had a wonderful 10 days. I would definitely recommend this resort for a relaxing holiday.

Staff:
What we liked the most about this resort was the staff. Everyone in this hotel is hard working but every single member of the staff goes the extra mile to make sure you as a guest have an amazing time. I want to give a shout out to some individuals who really had a positive impact on our stay:

1) Santa and Israel - These two are THE BEST! Not only do they serve the best drinks, they are also the most fun! We loved spending time at the bar getting entertained by these two legends. Give them a promotion, they deserve only the best! Make sure they never intend to leave this resort, it wouldn t be the same without them.

2) The staff at the Sea Side Grill: Aida, Nelson, Luis, Felix, Carlos, Rafael (and the rest of the team)
- We have always been warmly welcomed by Aida and she is a friendly and genuine person. All the other staff at breakfast and lunch times have always been very helpful and always accommodated our special requests. Especially Luis and Carlos were great characters! (And Rafael is handsome!!)

3) The reception staff
- The moment we stepped into the hotel we got welcomed with a great smile from the receptionist and got taken care of. We loved Mily and Luisa at the preferred club reception. Also a shout out to our butler Wilson who solved all of our requests swiftly.

4) The staff at the pool
- These guys have such a hard job and we were impressed by how well they are managing all the work. Big Thank You to Jeffrey at the preferred pool area. He was so friendly & nice and always checked if we are ok or needed anything. Also great work by Junior who just infects you with his positive attitude and smile. Last but not least special shout out to Junior the Security guard at the preferred pool. He is very very good at his job, he is super friendly and guards the preferred area very well!

Food:
Overall, the food at this resort is great. We loved the Himitsu grill the most. Such an awesome experience. We have done it in Mexico before at the Secrets Capri and loved it as much here in Punta Cana. The Massaman Curry was the best I ve ever had. Having said that the Lasagne at the Italian was out of this world. Super delicious. We didn t have a single bad food experience during our stay, you must have hired some great cooks!

Pool & Beach:
The pool area at this Secrets is brilliant, you have areas where it s more lively and loud but you also have parts which are quiet and peaceful. It is great to have a choice depending on your mood. The beach is nice and I don t mind the sea weed (it s nature after all!). My only comment would be that the security guards should speak at least a little bit of English. We went to the beach after we ve checked out and didn t have a room card anymore to prove that we are guests at the resort but the security guards stopped us and we got into an uncomfortable situation where we had to find a member of staff that knew us and could confirm that we are guests.

Room:
The room is good, has everything you need and we loved the hot tub on the balcony. The cleaning staff did a great job as well.

Entertainment:
Overall it was satisfying. We are not so much into all these pool games and activities or the shows at the lobby area but we enjoyed the silent disco and the rock show. As I have mentioned before we spent most time in the evenings with Santa and Israel at their bar. We loved them :)

The only negative aspect about this resort
in general is the proximity to the NOW resort. Our room faced this resort and the preferred pool is directly next to it. It was extremely loud (kids screaming, pool parties with extremely loud music) and it does make the preferred area less premium in my opinion.

Nonetheless, overall we had an absolutely fantastic time. The staff is the soul of this resort and made our stay very special. We would love to come back some day.

Thank you for everything.