Mike Jordan

Review of MGM Resorts International (Gol...

I am disappointed in treatment at the hotel. We st...

I am disappointed in treatment at the hotel. We stay in Biloxi often. We have another favorite hotel/casino, but we have stayed at most of them at one time or another. We have been passed Beau Rivage numerous times, but we have never stayed at BR. With all of the beautiful landscaping, BR is probably the nicest looking hotel in Biloxi. The interior is even better. So, when for a last minute trip, BR was the only reservations we could find, we were excited to try it out. Everything was great until we went to the pool. When we went out to the pool deck, it was crowded, but there were lots of chairs open. We sat down. A few minutes later someone came by and said we needed to pay $50 for a lounge chair. NOT the cabana, or the other type accommodations many pools charge for, just a lounge chair. I was SHOCKED. I told the guy I was not pleased, especially after I paid $340 a night for a room, that advertises a pool as amenity. A amenity that does NOT mention any extra charge anywhere on the web site. He nervously laughed. I told him I did not think it was funny. He told us he would try to find us a "free" chair, and come back. We packed up all of our stuff and set waiting. After 30 minutes he still had not returned, so we unpacked laid back down again. We stayed for several hours. Swam, lounged, swam lounged. Then a female employee came around and told us we need to pay $50 or leave again. I told her the story of the first guy, and I was still waiting for him to return with our "free" lounge location. She said someone had already paid for these lounges and they could show up at any time. I stood up, and made a sloooooooooow, obvious, 360 degree turn to look around the area. There were easily 20-30+ identical empty lounges within 20-30 feet of us. I said.... maybe they could sit in one of these other numerous identical EMPTY lounges if they show up. She nervously laughed. Once again, I did not find it funny. I described the guy that had been looking for our "free" lounge for hours now, and said she should go talk to him. She left. But at that point, my wife was REALLY not happy. So we packed up and left the pool. I have certainly been treated better, after spending less than $340 per night in Biloxi. I am not sure I'll come back to BR.