Christina Galloway

Review of Nyle Maxwell Supercenter

DO not believe the hype on the "FOREVER" warranty/...

DO not believe the hype on the "FOREVER" warranty/coverage. Like all things that are too good to be true, this is one of them. In January of this year, we bought a very basic, no frills Nissan Versa from Nyle Maxwell. I like to purchase this type of vehicle because I feel the less there is to a car the less repairs you have to be concerned with. When we left the lot with the car the A/C was not working, the team was aware of this. Of course it was January so we were not overly concerned with the issue, we called the service center/dealership to address the concern like we were asked to, to get the problem fixed but we could never get a hold of anyone, when we finally did no one knew what we were talking about and we had to deal with some run around. This dragged on into March, when a pandemic happened. At that point the A/C issue in our car seemed like the least of our issues. Summer passed, we really were driving very little, maybe using it once or twice a week within a 2 mile radius. Last week we got in the car, that we have not even owned for a year yet, and it began to make this terrible metallic grinding sound. We thought, no problem, we have this "Forever" warranty it will be simple to take care of. Boy were we wrong. After chasing after the Nyle Maxwell people, to actually speak to someone, we were told that Nyle Maxwell does not service Nissan cars, that we needed to take the car to a Nissan dealer and tell them that we have an "EFG" warranty. We did as we were told. Turns out the issue with the car all goes back to the issue with the A/C and as of today no one is taking responsibility for getting the issue repaired. Nyle Maxwell is saying they do not fix the car type they sold us, and Nissan is saying we need to lean on Nyle Maxwell to take care of it. SO the car is in the shop, without repairs. If I go pick it up and take it back to Nyle Maxwell, it will cost $250 to get it back from Nissan to take it to Nyle to pay an additional $100 to fix an issue that they said they would fix in the beginning. It is just a lack of care on their part, and I want people to know, it feels like we were sold the lemon on the lot, and that this warranty/ dealership does not care and has no intention of taking responsibility in this. It makes me worry for the future, what else is going to go wrong with this car, and when it does what kind of hoops will I have to jump through to get it taken care of. I am a reasonable person, with reasonable expectations, but I do not want to be taken advantage of.