Dustin Schieler

Review of Eugene Water & Electric Board ...

Hands down the worst customer service I have ever ...

Hands down the worst customer service I have ever received next to Comcast. They then tell me that it was my fault for not calling them (which I did while sitting at American Title). Aside from the terrible way I was treated, the billing office cannot complete the account transfer as requested without calling me later in the day. For a publicly owned company, EWEB is a joke. Worse yet is when asking for the managers contact information, I am told that they can provide a first name only due to the fact that they cannot release personal info for employees. I will be contacting management, and filing a formal complaint with Oregon Public Utility Commission since EWEB doesn't take their customers seriously.

It is sickening that this company gets away with charging a premium for service when all they do is cause headaches. I own 2 houses in this area and all I can say is that I wish I could transfer to SUB or Pacific Power. Stay with Springfield Utility Board if you have the choice.