I picked up a wireless router and staff seemed ver...

I picked up a wireless router and staff seemed very friendly. However, I was disappointed when it took over a week and multiple phone calls to start my service after picking up router. I was trying to surprise my son who had been withdrawling from lack of internet and it didn't look good when I spent several days trying to get back online. After at least 2 service reps had contacted me, the interesting part was an office worker actually talked me through the process and was able to get me up and running. Thank you ma'am and I wish I had written down your name so I could personally thank you! I have nothing but good things to say about Ideatek ever since then...my service has been fast and reliable ever since. Thank you!