Lori Hartmann

Review of Jackpot Junction Casino Hotel

We stayed there this weekend for a wedding and we ...

We stayed there this weekend for a wedding and we were very disappointed with our stay. Other than housekeeping staff, the staff were not friendly and at times actually rude. Many of the people working seemed like they didn t know how to do their jobs, nor liked their jobs and were not happy to be there. The food was expensive and not good at all. We were given a room with one bed even though we reserved a room with 2 beds. Upon notifying the front desk of this they didn t seem to care and so we requested a roll away which a friendly housekeeping staff brought promptly. I don t usually take the time to write a negative review but our experience was just so negative. During the middle of the night we were woken up by a fire alarm and no staff could be found during this entire time. One of my family members did see a staff member outside smoking and reading a book and when asked about what was going on he relied with I m sure it s nothing. Really? I understand that your staff work with the public and it gets old dealing with people but if you choose to work in this profession than act like you care about your job and the company you are working for. We will definitely not come back and would not recommend this hotel to anyone.