I don't write many reviews,however we arrived at 2...

I don't write many reviews,however we arrived at 2.30 and was offered am upgrade.to which we accepted. We returned at 6pm to the reception to find our Balcony room with sun as originally accepted had been 're booked. We were upset but Phillipa, Zara and Gabby sorted it and we ended up with a fabulous room. Great touch and their inter personal skills and management of the situation was faultless ..... impeccable service and huge thanks for your help.

Dave Gould