J.D. Thomas

Review of Tristar Skyline Medical Center

I visited TriStar Skyline for a cut to my hand a c...

I visited TriStar Skyline for a cut to my hand a couple months ago where I had five sutures administered. I was advised by both the person who administered the sutures and the individual who checked me out (in the presence of my wife) that I could obviously have the sutures removed wherever I chose to, but, if I returned to the Skyline facility, they would remove the sutures free of charge. Though the facility is out of my network, I chose to return to the facility to have the sutures removed, taking them at their word. I have subsequently received a bill for nearly $1,100 and have spent a significant amount of time since receiving this bill, disputing its legitimacy with the facility. I am currently paying them for the administration of the sutures and am not opposed to paying for services rendered, just not when advised there will not be a charge for said services. UPDATE: I am augmenting the one-star review I had previously given to my Tri-Star Skyline experience to account for recent developments pertaining to my experience with this organization. After writing this review, Tri-Star responded to it and provided me the contact information for their patient advocate service who, after I contacted them, promptly took the measures to see that this charge was written off. Though I was pleased with my care at the facility and with the service I received after writing this review, I cannot in good conscience raise the review higher than three stars due to the fact that all of my contact with the facility until writing this review was unproductive and felt to me as wasted effort on my part. I would suggest that Skyline make the patient advocate option aware to individuals seeking to resolve billing issues much earlier in the process.