First off they call to schedule an appt for an ult...

First off they call to schedule an appt for an ultra sound. After finding out what days that I can't come, she says she will call back. Instead they send a letter that I get in the afternoon of the same day my appt is scheduled that morning. And this is after I have been trying to call for 3 days and keep getting disconnected before they even answer. Now I have been trying to call to reschedule and keep getting told their system is down and they will call me back. How many days does a system stay down? Today I will take names and start reporting all the way up to the administrator.
Update. I finally was able to get in touch with Kirsten in pre-registration and she was able to find out what was going on, then told me that they were having IT problems. Earl from scheduling called as soon as their system was back up and he made the appt. for me. I would like to thank both for their help and the care they gave.