Waqar

Review of Dar El Salam Travel

The staff at this office is polite and seemingly p...

The staff at this office is polite and seemingly professional, but the services they sell are questionable. If you used this agent 10 years ago, they were exemplary. Not anymore. Despite purchasing their best VIP package, we had several issues during our trip. The most serious one was that they dropped us at the wrong terminal for departure from Jeddah, and then abandoned us - did not answer or return our calls. The local contact numbers they provide are useless. In our desperate effort to avoid missing our flight, we approached the immigration officials who were extremely professional and helpful. Dar el Salam had dumped us and left us in a very difficult situation at the wrong terminal.

Other issues: Upon arrival we were met by their agent who rented the smallest possible vehicle which could not even hold one piece of luggage each - a very uncomfortable drive to the hotel. They do not arrive on scheduled times to pick you up - sometimes almost an hour late, even for departure to the airport. The Mazarat tours included in the package constitute false advertising - they rush through a subset of the sites listed on their website. And the list goes on ....

Overall, a terrible and unacceptable experience. We had been recommending this agent to our friends based on our past experience, but will likely not use or recommend them anymore because of what we experienced on this trip.