So where to start. 2 years ago we went and they we...

So where to start. 2 years ago we went and they were under construction on there water slides. We only got to go on 2 water slides because of the long lines because most of the other water slides were down. I wrote them about this experience and my kids literally cried because they didn't get to have more fun because the lines were to long.
Well they did handle the situation and offered us 4 free tickets to the park at our convenience. We got a email about it and was told to go to roll call to pick them up when we wanted to go again. It gave us no time limit. Well we decided now that the park is finished and all the rides are open this would be a perfect time to go. When i called to verify our tickets would be ready no one knew what i was talking about. I was told that i would hear back and i never did called again and am still waiting for that phone call. They made a promise for 4 tickets at OUR CONVENIENCE. Now when we want to go they don't want to help us at all. This is the only water park close to us and it breaks my heart that my children have to see the rides and fun when we drive by on the free way but can't go. I just wish they would stick to there word and be a little more organized. They use to be really great now they are slipping and i don't know why. :(