First i"d like to say in the 40 years i've been in...

First i"d like to say in the 40 years i've been in office work and customer service i have never written a bad review. I was totally disappointed in the customer service. I had several concerns about my car and questions i wanted answered. Alisha couldn't or wouldn't answer my questions. She was very rude. I asked to speak to the manager and was told he was a very busy man. I understand that but i would think that would be a part of his job. When i asked if she would take my number and give him a message to call me back she said like i said he is a very busy man. I will give him the message but i doubt he will call you back. I never got a call back. It was suppose to take 4 days to fix my car and it took almost 3 weeks. When i picked up my car i got no explanation of what was done or copies of what work had been done to my car. Needless to say i will not use this body shop again nor will i recommend it to anyone.