emily horn

Review of Pellegrino Music Center

I've always wanted to learn violin, and was so hap...

I've always wanted to learn violin, and was so happy when my great grandma gave me her old one. I took it to pelligrinos to get it fixed. It took awhile, which is expected, and they called and said it was done. Well, a few weeks ago, I tried to tune it and a string snapped. Before taking it in, a noticed the part holding the strings at the bottom of the violin was wiggling. I wasn't sure of it was supposed to do this or not so I took it in. I asked if they could repair the string, or if I could just buy strings and do it at home myself. She said to check it in anyway but after i insisted i try it at home myself, she said that a full set of strings were 100$. When I looked online after, the same thing the lady showed me was 62$, or under (depending on the seller) I then asked the lady if the part was supposed to wiggle and she said no, and insisted the whole time I was there I just 'check it in.' So I did. I was highly annoyed that I've taken the violin in before, and it still isn't completely fixed. There is no way something should wiggle if just a few weeks earlier it was just fixed. Maybe I was more annoyed that the lady that was 'helping' seemed completely clueless of what she was talking about. I had a better experience with other workers. Unless something magical happens when I get my instrument back today, I probably won't be coming back here for anything, and I do not recommend it for other people.