Jude Rocket

Review of ICM Controls

Excellent technical support, but they refuse to st...

Excellent technical support, but they refuse to stand by their defective HVAC control board. The local distributor out of Tyler, Texas (Johnstone) doesn t warranty parts purchased by non-licensed contractors. True: I bought the part, but my licensed HVAC guy installed this morning and called their tech support number. I have invoices for both part purchase and HVAC service. Why not send me a manufacturer-direct replacement, so I don t get scammed? COVID is tough on everyone. We have no heat and are out $300 total. Had part not been defective, we wouldn t be stuck in a bedroom with a space heater. This New York company needs to treat hard-working American families with consumer fairness. Disappointing. Very disappointing. Sales person couldn t even bother to tell me himself. Leslie Treat emailed me the bad news.