Marina Izvekova

Review of Horseshoe Bay Resort Marriott

I start with positive. Resort is beautiful. J's re...

I start with positive. Resort is beautiful. J's restaurant located in the Tower was great. Very hospitable and friendly staff. Food was exceptional quality. We had few dinners and breakfasts there. I would rate it as 5 star. Resort has a plenty of amenities. Staff is very friendly everywhere. But unfortunately Tower's room quality and service deminished a great affort of others. There is a gross misrepresentation of "7th floor lake view" rooms by the management and on a website. Our stay was contingent on lake view and balcony. And we were assured many times that we would get it. But there is no direct lake view from hotel! In addition to that, room with "supposed to have lake view" located over internal roof with multiple extremely noisy equipments. There was a balcony. But how you would use it if it was located literally in some factory?! And noise was horrible even with closed doors and windows. Room was exchanged per our request. We got pool facing room with all kinds of noise coming from there. Also, windows and balcony were facing other balconies and windows. There were no privacy whatsoever. We could not use balcony we paid for without being watched by other people. Room was supplied for one person and for one night stay. We understand and respect "no room service" in given circumstances, but we reserved room way in advance and expected to have bathroom supplies sufficient for two people for three nights and do not worry about the things you are paying for. I would give Tower hotel only 1 star. Very disappointing experience.