Stefanie Westover

Review of Eastern Idaho Regional Medical...

I recently donated my kidney out-of-state. Before ...

I recently donated my kidney out-of-state. Before I could do that, I needed to get lots of labwork done. I went to EIRMC, where they agreed not to bill me but to bill the transplant center. As a donor I am not responsible for paying my hospital bills. I received a bill for hundreds of dollars from EIRMC which the transplant center informed today violates federal law regarding living organ donors. Trying to get help from EIRMC was a nightmare and ended in tears. I was transferred to numbers that said not to leave a voicemail because they would not call you back, a number that rang and rang and nobody answered. They tried to send me to the out-of-state massive billing center where they have no idea what I am talking about. I finally called a patient advocate who was totally unapologetic and disinterested. I never got a response from her. This is not the first time I have had major billing issues with EIRMC that took forever to get fixed. I really wish the administration would make some effort to fix this. That's why it's better to use a local hospital with in-house billing any time possible. That is exactly what I will do in the future. I wish I could give a higher star rating because the care at EIRMC is great, but the billing department is an unethical nightmare.