kailey marie

Review of Wilderness Resort in Wisconsin...

Currently staying here right now. Called 3 months ...

Currently staying here right now. Called 3 months in advance for my whole family to come asking for rooms that connect, & were told that would be okay. Once we got to our room there were no doors that connect our rooms. When we called to see if it could be fixed since thats what we paid for (otherwise would have gone to Kalahari) we were told they wont do anything and we couldnt speak to anybody else about this matter (also was very rude and short with us). Now lets fast forward to when I went to the bathroom and there is a smooshed fly on the wall. Did somebody thoroughly clean the room? IDK but now I am double checking everything cause it sketched me out. Wish the staff was willing to listen and help. Now I remember why it took me nearly 6 years to come back and I visit the dells every year.

UPDATE: Clayton the Hotel Resort Manager was very helpful in our situation and made us feel like he cares about his guests. Thank you for hearing us out!!!