Gen Belcher

Review of Sheraton Stamford

Was very disappointed for multiple reasons.

Was very disappointed for multiple reasons.
1) Checked in and was given a key to a room on the very end of the 5th floor (wrong floor, wrong room). The booking was for the club level floor on 9th or 10th floors. Carrying a heavy suitcase after a 14 hour flight on the carpet down the hall, back to the elevator and to the correct floor was very tiring. Staff never asked if I needed help with bags. They did not even have the proper room for me and had me stay in the wheelchair access room on the club floor.
2) During an event at the bar, I won a dinner for two. Never did I hear back from the staff about this. I even had one of the bartenders remind the staff at the checkin desk.
3) Company paid for 5 nights, yet I was charged an extra night on my credit card. This is unacceptable. I was not notified of the charge when checking out and this charge should not have been charged in the first place. The worst part, the hotel took close to a month to finally refund it back. I mean how was I staying at the hotel if all nights were not paid for?
The front desk staff need to go through some basic training again.

On another note, the bar staff were all WONDERFUL. Staff at the Club Lounge were all great too. If I had a choice, I would come to the bar to eat and drink again, but not stay at this establishment when visiting Stamford next.