dustin goolsby

Review of MG Glass

Poor, poor and extremely disappointing!!!!

Poor, poor and extremely disappointing!!!!
First of all, they came to my property to install two shower doors and the very first day they were there there were several problems that happened right away one my upstairs shower. The shower was measured incorrectly and the main glass panel would not fit and upon further inspection it was chipped. I pointed it out to the tech he said that he called the company and they would put a rush order on it and let me know by the end of the day how soon I could get it back. The end of the day came and absolutely no response from the company. The following day I waited until noon and still no response from the company. I called and they said that they were still waiting on the vendor to get back to them with a resolution. Once the company returned my calls, they told me that it would be 7 to 10 more business days and that they will try to get it here sooner. Seven days later they told me that the product was in our schedule appointment. Once the technicians brought the glass in the residence the technicians once again broke one of the doors. Disappointingly, the company did not even contact me to let me know that there was another problem with my delivery. I arrived the following day to find out that this job has not been completed once again and that they were glass shards all over my floor and in my bathtub. I called the company and once again. I had to wait to get a response from the company another 7 to 10 business days. At this point, my job has now been pushed back three weeks. When the company finally delivered the third replacement glass order, they told me that it would be installed on a friday between 10 and 12. Disappointingly, no one showed up on the new scheduled appointment time. I got a phone call at 5:30 pm on that friday from the technician informing that he was obviously late and asking me if I could do work on the weekend. At this point there has been No communication from the main office whatsoever. In addition, this company was contracted to install more glass pieces in my master bathroom pushing the entire project at least 21days behind schedule!!!!!! To add further insult, as soon as they were finished with the job, within 24 hours they were calling to get final payment. I explained to the company that I had yet to inspect the final work and that As soon as I did I would get back to them in a timely manner to complete final payment. I received an email from them stating that they were told that they would receive a check and that they were processing the payment I did not authorize this payment I will never recommend this company for any job!!!! The owner seems like a really nice guy but he needs to talk to his office staff and let them know they need to do a better job at communicating and being professional. If there was a way to give zero stars I would!!!! This company does not deserve the one star I gave and I would not use this company and would not recommend this company!!!