Gabriella Castoldi

Review of Veratour S.p.A.

We were sold an All-inclusive package holiday bu...

We were sold an All-inclusive package holiday but found ourselves having to pay for everything, including decaffeinated coffee and hot tea.
We stayed at the Scoglio della Galea resort & spa hotel, the room smelled of mold and the shower room smelled of sewage. We always had to leave the windows open, even when we weren't in the room. The anti-covid measures were not respected and we had to intervene several times to draw due attention. Uncooperative Veratour Assistants. Bad blaring music all day both on the beach and in the pool. The "singer" could perhaps receive some praise from the caraoke.
It was not possible to check in online as Veratour made a single booking in neon by associating our names with those of other unknown people. Result we had to fly separately
For us it was the first experience with Veratour but difficult to think of choosing it again.