M

Miley Carter

3 years ago

Such sloppy work on the day of my wedding! We did ...

Such sloppy work on the day of my wedding! We did the photo and videography package, and sent very specific emails and details on the form they make you fill out on what i really wanted them to capture on my big day. Unfortunately the photos i listed as most important either did not get captured or they were horrible quality! Once we received our video they forgot to send the raw footage along with it (which we also paid for), then during the whole ceremony all you hear is wind and a dog barking, which i have no clue how that is possible. We got married on a closed off private golf course with no houses close enough to capture that in the audio. They also arrived late which meant i had no photos of myself in my dress before hand, (which i really wanted, and stated i wanted), they did not stay on top of their times. I had to keep calling over to the groomsmen at the location they were getting ready at to try and get them back at the venue/bridal suite. HOWEVER the thing that got me the most upset was the fact the videographer did not have his camera recording for the whole beginning of my ceremony. He missed my grandparents walking down, parents, and got some of my husband coming down. Which since being the bride i did not get to relive any of those moments i missed out on from now being outside to see everyone walk down the isle! I fought back and forth with this company for probably over a year around the issues my husband and I had with what we paid, verse what we received. Unfortunately they never did anything about it! They offered us a coupon however to use the coupon we had to spend money out of our pockets, which they would still be getting more money out of us at that point. I wish i could go back in time and spend the extra money in a different company! Also they switched out my photographer 3 different times before my wedding. I had a final photographer set in stone maybe a few days before the wedding.

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