We paid for new countertops at Home Depot on Decem...

We paid for new countertops at Home Depot on December 1. On December 7, 2018 they came out to measure countertops. On January 18, 2019 the countertops were supposed to be installed but they could not remove the plastic that had bonded to the Dekton countertops. They used a variety of unmarked chemicals in bottles and WD-40. WD-40 is highly toxic if ingested. It will cause asphyxiation. Pretty scary considering my history of oxygen use. They took the countertops back. I insisted that they make me new countertops due to the risk of asphyxiation but Tiffanie Edge the manager of Stone Systems would not. I was without a kitchen sink, dishwasher and countertops for almost 3 weeks. The installer returned with the same countertops with the plastic removed on January 31. As they were installing the countertops, I noticed some imperfections. I told the installer who is over 6 ft tall about them. He became confrontational to the point I was scared so I kept to myself for the remainder of the installation because I did not want him to become angry again as I was home alone and feared him. After the installer left, I inspected the countertops. The seams had big gaps and most of the edges are chipped. There is glue all over my new sink. A few weeks later one of my friends was over who always has her two-year-old next to her. She had put her hand on the countertop to reach a glass high up in the cabinet and it lifted up. We discovered that the countertop piece that is next to the refrigerator is not glued down. Fortunately, she was able to stop it from falling off completely with her hips and legs. I immediately contacted Home Depot and the counter top people did come out with a Home Depot manager and it was determined that the countertops would have to be remade and replaced due to Stone Systems own admission they were unable to properly cut the slab of Dekton resulting in the substandard joinery and edges. We agreed to installation of inferior product under the basis that the inferior material would be installed for a heavily discounted price to reflect the inferior material being utilized. Silestone in pietra was installed mid-March. We choose Silestone because we needed kitchen countertops and we were assured that Stone Systems was able to cut and install the product without chipping of edges and clean seams. The even though it is an inferior product, the new countertops are beautiful with no chipping on edges and seams meet up properly. We did add a waterfall edge that Stone Systems kept on telling us they could not do. We had to contact Home Depot corporate to get them to make it. We also added backsplash with added 15.46 sqft of countertops.

Now Stone systems along with Home Depot in Temple is charging me $95/sqft for Silestone when it is currently $68/sqft. At most it would be $76/sqft with no discount. Aaron store manager of the Temple, TX Home Depot store has offered me a $850.00 credit for everything. He said the store is consuming $3373.00 from the cost of Silestone. This is not acceptable. Home Depot along with Stone systems is trying to make money off of their gross negligence. They are even charging $645.84 for removal of the Dekton countertop and said it measured 71.76 sqft the size of the new countertops with waterfall edge. This is about 20sqft more than the Formica countertops we removed ourselves prior to the installation of the Dekton.