Review of BMW of North America, WoodCliff Lake, NJ

4 years ago

BMW of North America, LLC

BMW of North America, LLC
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731

To whom it may concern:
For the past twenty plus years, I ve been a satisfied customer of BMW. I believe the company had a good reputation, and responsible warranty coverage and knowledgeable BMW service staff. That is why I ve bought eight BMW vehicles since 1995.

In recent months, I have not seen the responsible warranty coverage in my BMW vehicles. The above referenced vehicle has been in a BMW service center for a Drivetrain Malfunction light multiple times. When this error occurs, the vehicle would shut down and would take several hours of being parked before it would start and work.

The BMW service center had replaced various parts and taken various actions to fix the Drivetrain Malfunction fault code. At this point I ve been in a loaner or rental more in the past 3 months than my own vehicle. This is very frustrating and I can t believe a company with the reputation that BMW has, didn t take immediate action upon the third and fourth time of this fault code.

To add insult to injury, I was asked to pay for a part that I not sure will fix the problem. My vehicle was CPO and all service was performed at a Certified BMW dealership, BMW Sarasota. The history of repairs has been documented and I can t believe that BMW and/or the service center didn t do more to resolve this issue.

Further, BMW of North America, states that there is nothing they can do because the vehicle was brought from a non-BMW dealership. I explained that it had the CPO warranty and it was a returned lease. Also, they said that buyer assistance was not approved either.
As I stated in the beginning, I was a loyal and satisfied customer. I will no longer be considering BMW in my future vehicles. And if only someone at the dealership or BMW North America would care to take care of an obvious lemon, my twenty plus year would have been thirty plus years.