Been a customer for over 8 years and rarely had an...

Been a customer for over 8 years and rarely had any problems until recently when my Ac went out. Paying over $600/year for crappy 4 day service after being on
hold for 1/2 hour to schedule is not what I pay for. Then they tell me 3 days is the best they could do. The girl told me its peak season. We live in Florida- "every day is peak season". I once had a technician tell me he sits in his truck waiting for calls. They don't give him enough work. My last call was a plumbing repair was an 8 day wait and they tried to use used parts but didn't fit and then another 5 days to fix.
Better off burning my $600 and going to another company for better customer service. They truly do not value customers.

I then decided to call and schedule expedited service which the best they could offer is next day from 6-9. At 7:45 pm I call to see what time they are coming since they failed to even call me. Some idiot from dispatch named Tom called me at 8:30 pm to tell me no one is coming and bitched him out like everyone would do under the circumstance and told me he would call back. He never did follow through with the request only to find out they had no techs in the area which was a complete lie. They were at a house 3 doors down at 10:30 pm but not mine.

Seriously what a bunch of morons they have running this company. Called again Friday since the moron dispatcher Tom (no last name) failed to even follow through on next day appointment as promised. Called Customer service next day after being on hold 1 hour and they rescheduled for Saturday between 1-6. It's 6 o'clock now and these idiots bailed and pulled a no show and didn't even bother to call.

3 "no shows" for expedited service is enough to warrant legal action for breach of contract.

Tonight was the 4th No Show another moron dispatcher named warren said tech was about to call me that he was on his way.within 1/2 hour HE LIED, tech went home.

Spoke to corporate officer and she took care of everything within minutes. She was unaware of the many customer service issues and dispatchers that have lied 4x.
Amazingly a tech showed up within 2 hours and job completed.